return & warranty
return & refund policy
If the item you purchase is defective, simply call our office within 30 days after you receive your item to obtain a Return Authorization (RA) Number for a compete merchandise refund or exchange. Once you receive an RA# the item MUST be returned and received in our office within 15 days. After 45 days, No return will be accepted. All returns must be in resalable and contain the original packing material, manuals. A minimum 15% restocking fee will be applied to any opened merchandise that is not defective. All merchandise must be returned in the original manufacturer's box
TAX $ CUSTOMS: Import duties & taxes are not included in item price or shipping costs and are the buyer's responsibility. Check with your country's customs office to determine import costs prior to purchasing.
Shipping Policy: Free shipping applies to non-returned merchandise. For any returned merchandise not resulting from seller's error, the buyer is subjected to pay the original shipping cost paid by the seller when purchase was made.
International Customer: Even if Machine is defective and under warranty period. We don't replace or refund. but We will send Parts and detailed instruction to repair.
Return Authorization (RA) Number must be obtained from customer service or a sales representative for all returns. To obtain your RA number, please call at toll free 1-866-990-1168 (in US), 818-998-1023 (international) or contact by email info@air1000.com. Our office hours are from M-F between 8:30 AM - 5:00 PM PST.
warranty policy
All Powerpress Unit shall conform to applicable specifications in effect from the invoice date to the end of the Warranty Period. and Powerpress Unit reserves the right to change such specifications at any time with or without notice. The warranty period for Powerpress Unit products shall be as follows calculated from the date of invoice.
The Powerpress Unit Pump is guaranteed for 12 months.
The Powerpress Unit Garments are guaranteed for 12 months.
